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Tennessee

 

 

TN ST T. 47, Ch. 18, Pt. 10

Part 10. Credit Services Businesses

 § 47-18-1001. Short title


This part shall be known and may be cited as the "Tennessee Credit Services Businesses Act."


§ 47-18-1002. Definitions


As used in this part, unless the context otherwise requires:


(1) "Attorney general" means the office of the attorney general and reporter;


(2) "Consumer" means any individual who is solicited to purchase or who purchases the services of a credit services business;


(3)(A) "Consumer report" means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumer's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living, which is furnished or is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer's eligibility for:

(i) Credit or insurance to be used primarily for personal, family, or household purposes;

(ii) Employment purposes; or

(iii) Other purposes which shall be limited to the following circumstances:

(a) In response to the order of a court having jurisdiction to issue the order;

(b) In accordance with the written instructions of the consumer to whom the report relates; or

(c) To a person which the agency has reason to believe:

(1) Intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to or review or collection of an account of, the consumer;

(2) Intends to use the information for employment purposes;

(3) Intends to use the information in connection with the underwriting of insurance involving the consumer;

(4) Intends to use the information in connection with a determination of the consumer's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant's financial responsibility or status; or

(5) Otherwise has a legitimate business need for the information in connection with a business transaction involving the consumer.

(B) "Consumer report" does not include:

(i) Any report containing information solely as to transactions or experiences between the consumer and the person making the report;

(ii) Any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device; or

(iii) Any report in which a person who has been requested by a third party to make a specific extension of credit directly or indirectly to a consumer conveys the person's decision with respect to the request, if the third party advises the consumer of the name and address of the person to whom the request was made, and the person makes the disclosures to the consumer as to the exact nature of the request and the effect of the report on its decision to extend credit.


(4)(A) "Consumer reporting agency" means any person who, for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties, and who uses any means or facility of commerce for the purpose of preparing or furnishing consumer reports.

(B) "Consumer reporting agency" does not include a private detective or investigator licensed under the provisions of title 62, chapter 26.


(5)(A) "Credit services business" means any person who, with respect to the extension of credit by others, sells, provides, or performs, or represents that such person can or will sell, provide, or perform any of the following services in return for the payment of money or other valuable consideration:

(i) Improving a consumer's credit record, history, or rating;

(ii) Obtaining an extension of credit for a consumer; or

(iii) Providing advice or assistance to a consumer with regard to either (i) or (ii) of this subdivision (5)(A).

(B) "Credit services business" does not include:

(i) The making, arranging, or negotiating directly for a loan or extension of credit under the laws of this state or the United States ;

(ii) Any bank, trust company, savings bank, or savings institution whose deposits or accounts are eligible for insurance by the federal deposit insurance corporation or any credit union organized and chartered under the laws of this state or the United States;

(iii) Any nonprofit organization exempt from taxation under Section 501(c)(3) of the Internal Revenue Code (26 U.S.C. § 501(c)(3));

(iv) Any person licensed as a real estate broker by this state where the person is acting within the course and scope of that license;

(v) Any person licensed to practice law in this state where the person renders services within the course and scope of that person's practice as a lawyer;

(vi) Any broker-dealer registered with the securities and exchange commission or the commodity futures trading commission where the broker-dealer is acting within the course and scope of that regulation; or

(vii) Any consumer reporting agency as defined in the Federal Fair Credit Reporting Act (15 U.S.C. §§ 1681-1681t).


(6) "Extension of credit" means the right to defer payment of debt or to incur debt and defer its payment, offered or granted primarily for personal, family, or household purposes;


(7) "File," when used in connection with information on any consumer, means all of the information on that consumer recorded and retained by a consumer reporting agency regardless of how the information is stored;


(8) "Investigative consumer report" means a consumer report or portion of it in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom the consumer is acquainted, or who may have knowledge concerning any items of information. However, the information does not include specific factual information on a consumer's credit record obtained directly from a creditor of the consumer or from a consumer reporting agency, when the information was obtained directly from a creditor of the consumer or from the consumer; and


(9) "Person" includes an individual, corporation, government or governmental subdivision or agency, business trust, estate, trust, partnership, association, two (2) or more persons having a joint or common interest, and any other legal or commercial entity.


§ 47-18-1003. Unlawful activities


A credit services business, and its salespersons, agents and representatives, and independent contractors who sell or attempt to sell the services of a credit services business, shall not do any of the following:


(1) Charge or receive any money or other valuable consideration prior to full and complete performance of the services that the credit services business has agreed to perform for or on behalf of the consumer, including all representations made orally or in writing. "Full and complete performance" means fulfillment of all items listed in the contract and other solicitations or communications to consumers;


(2) Charge or receive any money or other valuable consideration solely for referral of the consumer to a retail seller or to any other credit grantor who will or may extend credit to the consumer, if the credit that is or will be extended to the consumer is upon substantially the same terms as those available to the general public;


(3) Make, or counsel or advise any consumer to make, any statement that is untrue or misleading and which is known, or which by the exercise of reasonable care should be known, to be untrue or misleading, to a consumer reporting agency or to any person who has extended credit to a consumer or to whom a consumer is applying for an extension of credit, with respect to a consumer's creditworthiness, credit standing, or credit capacity;


(4) Make or use any untrue or misleading representations in the offer or sale of the services of a credit services business or engage, directly or indirectly, in any act, practice, or course of business which operates or would operate as a fraud or deception upon any person in connection with the offer or sale of the services of a credit services business; or


(5) Create, or assist or advise the consumer to create a new credit record by using a different name, address, social security number, or employee identification number;


(6) Provide, in any manner, the services of a credit services business within this state, without registering a bond consistent with the provisions of § 47-18-1011;


(7) Remove, assist or advise the consumer to remove or otherwise alter adverse information from the consumer's credit record which is accurate or not obsolete;


(8) Create, assist or advise the consumer to request that positive information be inserted or included on the consumer's credit record which is false, inaccurate or obsolete;


(9) Use a program or plan which uses or employs installment payments featuring payments charged directly to a credit card prior to full and complete performance of the services that the credit services business has agreed to perform for or on behalf of the consumer; or


(10) Engaging in any violation of the federal Consumer Credit Protection Act.


§ 47-18-1004. Information statement


(a) Before the execution of a contract or agreement between a consumer and a credit services business or the receipt by the credit services business of any money or other valuable consideration, whichever occurs first, the credit services business shall provide the consumer with an information statement in writing containing all of the information required under § 47-18-1005.


(b) The credit services business shall maintain on file or microfilm for a period of two (2) years from the date of the consumer's acknowledgement an exact copy of the information statement personally signed by the consumer acknowledging receipt of a copy of the information statement.


§ 47-18-1005. Information statement; contents


The information statement required under § 47-18-1004 shall include all of the following:


(1)(A) A complete and accurate statement of the consumer's right to review any file on the consumer maintained by any consumer reporting agency, and the right of the consumer to receive a copy of a consumer report containing all information in that file as provided under the Federal Fair Credit Reporting Act (15 U.S.C. § 1681g);

(B) A statement that a copy of the consumer report containing all information in the consumer's file will be furnished free of charge by the consumer reporting agency, if requested by the consumer within thirty (30) days from receipt of the consumer's request; and

(C) A statement that a nominal charge, not to exceed eight dollars ($8.00), may be imposed on the consumer by the consumer reporting agency for a copy of the consumer report containing all information in the consumer's file, if the consumer has not been denied credit within sixty (60) days from receipt of the consumer's request.


(2) A complete and accurate statement of the consumer's right to dispute the completeness or accuracy of any item contained in any file on the consumer that is maintained by any consumer reporting agency, as provided under the Federal Fair Credit Reporting Act (15 U.S.C. § 1681(i));


(3) A complete and detailed description of the services to be performed by the credit services business for or on behalf of the consumer, and the total amount the consumer will have to pay, or become obligated to pay, for the services;


(4)(A) Name and address of the surety company which issued the bond in accordance with § 47-18-1011;

(B) A statement explaining the consumer's right to proceed against the bond; and


(5) A complete and accurate statement of the availability of non-profit credit counseling.


§ 47-18-1006. Contract requirements; notice of cancellation


(a) Every contract between a consumer and a credit services business for the purchase of the services of the credit services business shall be in writing, dated, signed by the consumer, and shall include all of the following:


(1) A conspicuous statement in size equal to at least ten (10) point bold type, in immediate proximity to the space reserved for the signature of the consumer, as follows:

"You, the buyer, may cancel this contract at any time prior to twelve o'clock midnight (12:00) of the fifth business day after the date of the transaction. See the attached notice of cancellation form for an explanation of this right.";


(2) The terms and conditions of payment, including the total of all payments to be made by the consumer, whether to the credit services business or to some other person;


(3) A complete and detailed description of the services to be performed and the results to be achieved by the credit services business for or on behalf of the consumer, including all guarantees and all promises of full or partial refunds and a list of the adverse information appearing on the consumer's credit report that the credit services business expects to have modified; and


(4) The principal business address of the credit services business and the name and address of its agent in this state authorized to receive service of process.


(b)(1) The contract shall be accompanied by a completed form in duplicate, captioned "NOTICE OF CANCELLATION," which shall be attached to the contract and easily detachable, and which shall contain in at least ten (10) point bold type the following statement:

"NOTICE OF CANCELLATION"

 

You may cancel this contract, without any penalty or obligation, at any time prior to twelve o'clock midnight (12:00) of the fifth business day after the date the contract is signed.

If you cancel, any payment made by you under this contract will be returned within ten (10) days following receipt by the seller of your cancellation notice.

To cancel this contract, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, to __________ (Name of Seller) at __________ (Address of Seller) __________ (Place of Business) not later than twelve o'clock midnight (12:00) __________ (Date)

 

I HEREBY CANCEL THIS TRANSACTION.



                 __________     ______________________________
                    Date             (Buyer's Signature)


(2) A copy of the fully completed contract and all other documents the credit services business requires the consumer to sign shall be given by the credit services business to the consumer at the time they are signed.


§ 47-18-1007. Violations; waivers; burden of proving exemption


(a) Any breach by a credit services business of a contract under this part, or of any obligation arising under it, shall constitute a violation of this part.


(b) Any contract for services from a credit services business that does not comply with the applicable provisions of this part shall be void and unenforceable as contrary to the public policy of this state.


(c) Any waiver by a consumer of any of the provisions of this part shall be deemed void and unenforceable by a credit services business as contrary to public policy of this state, and any attempt by a credit services business to have a consumer waive rights given by this part shall constitute a violation of this part.


(d) In any proceeding involving this part, the burden of proving an exemption or an exception from the definition is upon the person claiming it.


§ 47-18-1008. Damages; private actions


(a) In any private action, any credit services business, which willfully fails to comply with any requirement imposed under this part with respect to any consumer, is liable to the consumer in an amount equal to the sum of:


(1) Any actual damages sustained by the consumer as a result of the failure; or any amount paid by the person to the credit services business whichever is greater.


This remedy is supplemental to any other remedy contained within this chapter.


(2) Such amount of punitive damages as the court may allow.


(b) In any private action, any credit services business which is negligent in failing to comply with any requirement imposed under this part with respect to any consumer is liable to that consumer in an amount equal to the sum of any actual damages sustained by the consumer as a result of the failure.


§ 47-18-1009. Limitation of actions


A private action to enforce any liability created under this part may be brought within two (2) years from the date on which the liability arises, except that where a defendant has materially and willfully misrepresented any information required under this part to be disclosed to a consumer, and the information so misrepresented is material to the establishment of the defendant's liability to that consumer under this part, the action may be brought at any time within two (2) years after discovery by the consumer of the misrepresentation. No action brought by the attorney general and reporter shall be subject to the limitation of actions contained herein.


§ 47-18-1010. Prohibited practices; attorney general instituting proceedings


(a) A violation of this part constitutes a violation of the Tennessee Consumer Protection Act, compiled at part 1 of this chapter. For the purpose of application of the Tennessee Consumer Protection Act, any violation of the provisions of this part shall be construed to constitute an unfair or deceptive act or practice affecting the conduct of any trade or commerce and subject to the penalties and remedies as provided by that act.


(b) If the attorney general has reason to believe that any credit services business, or any salesperson, agent, representative, or independent contractor acting on behalf of a credit services business, has violated any provision of this part, the attorney general may institute a proceeding under this chapter.


§ 47-18-1011. Bond


(1) In order to provide a degree of protection to customers of credit services businesses, each credit services business shall post a bond of one hundred thousand dollars ($100,000) with the department of commerce and insurance. Such bond may be made through deposit of cash, a certificate of deposit, securities, or with a bond issued by a corporate surety acceptable to the commissioner.


(2) The bond must be maintained for two (2) years following the date on which the credit services business ceases to conduct business in this state.


(3) In an action brought by the attorney general and reporter pursuant to § 47-18-1010, the attorney general and reporter shall have the right to request that the total amount of the bond posted by the credit services business be awarded to the state for consumer restitution or civil penalties.


(4) Notwithstanding the provisions of subdivision (1), any credit services business that was registered with the division of consumer affairs in the department of commerce and insurance on May 1, 1998, in this state shall only be required to post a bond in the amount of ten thousand dollars ($10,000) with the department. Such bond may be made through deposit of cash, a certificate of deposit, securities, or with a bond issued by a corporate surety acceptable to the commissioner.









Case Law

 

 

I identified one case construing the Act. 

 

State v. New Beginning Credit Ass'n, Inc. Not Reported in S.W.3d, 2006 WL 1472284 (Tenn. Ct. App., 2006).  The Credit Services Businesses Act prohibits a credit services business “shall not ... [c]harge or receive any money or other valuable consideration prior to full and complete performance of the services that the credit services business has agreed to perform for or on behalf of the consumer.” Tenn.Code Ann. § 47-18- 1003(1).  The court construes this provision broadly and finds that a credit services business that signed three-year contracts with consumers for the purpose of improving their credit over that three year period, violated the terms of the Act when it charged consumers a monthly fee throughout the three year period.  The defendant provided consumers with applications for unsecured credit cards and providing them access to discount buying services (which were not actually provided as promised) at the start of the three year contract period, but the court ruled that the defendant’s limited performance fell short of the “complete performance” required by the Act before accepting payment.  The court dismissed defendant’s argument that it would be unable to operate a viable business under the court’s literal interpretation of the statute. 


State v. New Beginning Credit Ass'n, Inc. Not Reported in S.W.3d, 2006 WL 1472284 (Tenn. Ct. App., 2006).

 

SEE COURT OF APPEALS RULES 11 AND 12

Court of Appeals of Tennessee .

STATE of Tennessee

v.

NEW BEGINNING CREDIT ASSOCIATION, INC. et al.

No. M1999-00461-COA-R3-CV.

Aug. 18, 2005 Session.

May 25, 2006.


Appeal from the Chancery Court for Davidson County, No. 97-313-III; Ellen Hobbs Lyle, Chancellor.
Paul G. Summers, Attorney General and Reporter; Michael E. Moore, Solicitor General; and Russell T. Perkins, Deputy Attorney General, for the appellant, State of Tennessee.
Joseph L. Lackey, Jr., Nashville, Tennessee, for the appellees, New Beginning Credit Association, Inc., Credit Alliance, Inc., Credit Connection, Inc., New Beginning Financial Alliance, and Frank Andre William Iaquinta.

WILLIAM C. KOCH, JR., P.J., M.S., delivered the opinion of the court, in which WILLIAM B. CAIN and FRANK G. CLEMENT, JR., JJ., joined.

OPINION


WILLIAM C. KOCH, JR., P.J.
*1


(Cite as: 2006 WL 1472284, *1 (Tenn.Ct.App.))


This appeal involves an enforcement action against a credit services company. The State of Tennessee filed a complaint under the Tennessee Credit Services Businesses Act and the Tennessee Consumer Protection Act of 1977 against the company, its president, and several related entities. Following an expedited bench trial, the trial court found that the defendants had violated both statutes, entered a permanent injunction against future violations, and set a hearing on further remedies. The court later awarded the State over $42,000 in attorney's fees and costs and levied $46,200 in civil penalties against the credit repair company and its president. The court declined to order restitution to the company's customers, and the State appealed. We have concluded that the trial court erred by finding that the company rendered complete performance to its customers as required by the Tennessee Credit Services Business Act and by refusing to award restitution to the company's customers on the ground that it would be impractical and ineffective. Accordingly, we affirm the trial court's decision in part, vacate its denial of restitution, and remand the case for further proceedings consistent with this opinion.

I.

Frank Andre William Iaquinta [FN1] began working as a salesperson for Second Chance Credit Association (Second Chance) in 1992. Second Chance marketed credit services to clients whose credit ratings were so unfavorable that they were unable to obtain credit cards with limits as low as $300. In return for a fee paid in advance, the company promised to assist its clients in repairing their credit by arranging for them to obtain a credit card in their own name that would appear as "unsecured" on credit reports even though it was partially backed by life insurance policies. The idea was for the clients to make charges on the credit card, pay the credit card bill in a timely manner, and thereby improve their credit history.

FN1. The covers of the briefs on appeal list this party's name as "Frank Andre William Acantha " while the text of the briefs refer to him as "Frank Andre William Iaquinta." Counsel for the parties on appeal have not bothered to explain the reasons for the discrepancy to this court. From the record, it appears that this individual signs his name as "Iaquinta,"

not "Acantha." Accordingly, we will use the name "Iaquinta" throughout this opinion.



In 1993, Mr. Iaquinta started his own credit services business, New Beginning Financial Alliance (NBFA), based on the same business model used by Second Chance. Shortly after NBFA opened, the insurance company that issued the life insurance policies to back the credit cards cancelled its arrangement with Mr. Iaquinta, and he was forced to close the business. Nine NBFA clients filed consumer complaints about NBFA with the State of Tennessee .
Mr. Iaquinta evidently desired to remain in the credit services business. Within a three-month period in early 1994, he incorporated three related companies: New Beginning Credit Association, Inc. (NBCA), Credit Connection, Inc. (Credit Connection), and Credit Alliance, Inc. (Credit Alliance). [FN2] Mr. Iaquinta paid refunds to several NBFA clients and transferred other accounts to NBCA. Thereafter, Mr. Iaquinta placed NBFA in bankruptcy.

FN2. Credit Connection and Credit Alliance were formed to facilitate the transition from NBFA to NBCA. Credit Connection processed and serviced the accounts Mr. Iaquinta acquired from NBFA and Second Chance. In addition, Credit Connection and Credit Alliance "sponsored" the services offered by NBCA.



While NBCA targeted the same clients as NBFA, it operated on a slightly different business model. The credit cards offered through NBCA had limits ranging from $300 up to $1,000. Instead of purchasing life insurance to back the cards, NBCA itself guaranteed partial repayment of its clients' debts on their new credit cards. The banks issuing the credit cards required NBCA to deposit forty percent of the approved limit of each credit card into an escrow account that could be used to repay the debt in the event of default. NBCA also arranged credit lines with a mail-order company and a long distance telephone carrier so that its clients could purchase items from a nationwide merchandise catalogue and secure long distance telephone services on credit. Finally, NBCA promised its customers access to discounts on a wide variety of products and services ranging from car rentals, groceries, and hotel rooms to legal services, dental and eye care services, and prescription medications.
*2


(Cite as: 2006 WL 1472284, *2 (Tenn.Ct.App.))


NBCA charged it clients a $1,139 "membership fee" to participate in its three-year credit repair program. Clients had three options for paying the membership fee: (1) pay the entire $1,139 up front; [FN3] (2) make a $149.00 down payment with monthly payments of $91.19 for the first year and $9.95 per month for the last two years; or (3) make a $149.00 down payment with monthly payments of $49.86 for the first two years followed by $9.95 per month for the final year of the program. Clients were also allowed to charge the membership fee on their new credit cards. A client could not become a "member" without first paying NBCA at least $149, which could be charged to their new credit card. [FN4] In addition to the membership fee, NBCA required its clients to make a one-time payment of $69.95 to obtain the line of credit with the mail-order catalogue company and a $100.00 payment to obtain a second credit card with a credit limit ranging from $300.00 to $600.00.

FN3. While the initial credit limits on the credit cards generally ranged from $300 to $1,000, NBCA also offered clients a credit card with a limit of $1,200 if they desired to pay the entire $1,139 membership fee on credit. After paying the membership fee, as well as an additional $45 charge, the clients were left with only $16 of available credit.

 

FN4. Clients also had the option of making an initial payment of just $25 to NBCA. However, according to Mr. Iaquinta, they did not receive access to any of NBCA's products or services until they paid the remainder of the $149 down payment. Mr. Iaquinta described this scheme as akin to a "layaway" program.



Mr. Iaquinta aggressively advertised NBCA's services in newspapers in Tennessee and elsewhere. The advertisements offered "Good People With Bad Credit" the opportunity to "[r]eestablish credit with your very own unsecured Visa." The ads promised that this opportunity was available "regardless of your past credit history" and claimed that NBCA had been "Serving America Since 1992," even though the company was not incorporated until 1994. The ads were plainly intended to and did convey the message that NBCA's credit services would be provided at no cost to the consumer [FN5] with claims such as "No Application or Processing Fees," "No Lump Sum Cash Deposit Required," "ABSOLUTELY NO Application Fees or Security Deposits," and "Absolutely No Application Fees!" The advertisements invited consumers to "Call Now" for a "Quick Pre-Approval That Takes About 3 Minutes Over the Phone."

FN5. Many credit services organizations are non-profit corporations.



Consumers who responded to NBCA's advertisements were in for two big surprises. First, the "Quick 3-Minute Pre-Qualification" process turned out to be an interview that generally took over two hours to complete. Second, the telemarketers who answered the calls informed potential customers that "[t]here are fees involved" but stated that "you have a variety of options and can get started with as little as $25." NBCA specifically instructed its representatives not to explain the costs and fees required to participate in the program over the telephone. At the conclusion of the laborious telephonic pre-approval process, callers were told the time, date, and location of an informational seminar they were required to attend in order to participate in the program. It was not until consumers attended the seminar that they were finally told about the $1,139 "membership fee" and the other charges required to participate in NBCA's credit repair program.
Following the seminar, NBCA provided consumers with written form contracts and disclosure statements promising to provide them with "benefit programs such as Visa® card sponsorship, catalog merchandise credit card, [and] discount buying services" in return for payment of the $1,139 membership fee. However, contrary to its representations, NBCA did not and could not "re-establish" its customers' creditworthiness, nor did it provide them with meaningful access to the promised discount buying services. In addition, NBCA pursued aggressive collection practices against customers who fell behind in the payment of the membership fees, thereby further damaging their credit histories. NBCA's misrepresentations and other actions resulted in the filing of more than a dozen consumer complaints with the Division of Consumer Affairs of the Tennessee Department of Commerce and Insurance.
*3


(Cite as: 2006 WL 1472284, *3 (Tenn.Ct.App.))


On January 28, 1997, the State filed a complaint in the Chancery Court for Davidson County against Mr. Iaquinta, NBCA, Credit Connection, Credit Alliance, and NBFA. The complaint alleged violations of the Tennessee Credit Services Businesses Act [FN6] and the Tennessee Consumer Protection Act of 1977. [FN7] The trial court temporarily enjoined the defendants from continuing their deceptive marketing campaign and ordered them to investigate the existing consumer complaints, provide reports to the court on the investigation and the current status of all of its consumer contracts, and turn over certain information and materials to the State.

FN6. Tenn.Code Ann. §§ 47-18-1001 to -1011 (2001).

 

FN7. Tenn.Code Ann. §§ 47-18-101 to -126 (2001 & Supp.2005).



The court conducted an expedited bench trial on January 9, 1998 and entered an order the same day concluding that: (1) NBCA was a credit services business covered by the Tennessee Credit Services Businesses Act; (2) NBCA did not violate Tenn.Code Ann. § 47-18-1003(1) of the Tennessee Credit Services Business Act by failing to provide "full and complete performance" of the services it agreed to provide to consumers before charging them or accepting money from them; (3) NBCA had violated other provisions of the Tennessee Credit Services Businesses Act and the Tennessee Consumer Protection Act; and (4) Mr. Iaquinta was liable for violations of the Tennessee Consumer Protection Act because of his knowledge of and control over NBCA's advertising, telemarketing, and discount buying services program. The court permanently enjoined NBCA and Mr. Iaquinta from making certain deceptive claims and set a hearing on further relief.
On July 15, 1998, the court entered an order awarding the State $42,163.80 in attorney's fees and costs and, on December 22, 1998, entered another order assessing civil penalties of $42,000 against NBCA and $4,200 against Mr. Iaquinta. The court rejected the State's request for restitution for consumers on two grounds. First, the court concluded that it lacked jurisdiction to impose a restitution award for consumers who resided outside Tennessee unless they attended one of NBCA's Tennessee seminars. Second, the court determined that a restitution award would not be "practical, cost-effective, necessary or effective" given the variety of both the services offered by NBCA and the complaints lodged by NBCA's customers.
The State filed a Tenn. R. Civ. P. 59.04 motion challenging three aspects of the trial court's orders. First, the State claimed that the court had erred by concluding that NBCA did not violate Tenn.Code Ann. § 47-18-1003(1) by charging or accepting money prior to "full and complete performance" of the services it had agreed to perform for consumers. Second, the State argued that the court had erred by concluding that restitution was not practical, feasible, or cost-effective. Third, the State insisted that the court had erred by determining that it lacked the authority to award restitution to out-of-state consumers. The trial court denied the State's post-trial motion, and the State appealed. Like its predecessor NBFA, NBCA filed for bankruptcy protection, and on November 24, 1999, this court stayed the appeal pending the outcome of the bankruptcy proceeding.
*4


(Cite as: 2006 WL 1472284, *4 (Tenn.Ct.App.))


In 2004, the State notified this court that the federal bankruptcy proceeding had been concluded. The bankruptcy court discharged NBCA's debts, and NBCA was dissolved by the Tennessee Secretary of State. On August 13, 2004, we entered an order lifting the stay of the State's appeal, and on November 4, 2004, we entered an order directing the State to show cause why the appeal should not be dismissed as moot as a result of the bankruptcy discharge. In its response to the show cause order, the State argued that NBCA's discharge in bankruptcy did not render the appeal moot and that even if it did, this court should nevertheless hear the appeal because it presents issues of public interest and importance to the administration of justice and involves a situation that is capable of repetition yet evading review. On November 19, 2004, we entered an order concluding that the State had successfully demonstrated why the appeal was not moot.

II.

THE STANDARDS OF REVIEW

Because this is an appeal from a decision made by the trial court itself following a bench trial, the now familiar standard in